Got a Question? Call us on

1800 102 844


 We believe that each order when opened, should be a great experience,

so each delivery will be Pawsomely packed the DoggyTopia way.


FREE shipping ON ALL ORDERS OVER $50.  


Easy and convenient, enjoy free standard shipping on all orders over $50

Orders under $50 will incur a $8.95 standard shipping charge.






Metro -

Sydney, Melbourne,

Brisbane & Canberra areas

2-4 business days

Metro -

Adelaide, Hobart and

Perth areas

4-6 business days

Country areas

3-6 business days

Remote areas

7+ business days





Metro Area’s

Next Business Day

Out Side Metro Area’s

1-3 business days


Visit the Australia Post website to confirm whether your postcode is within the Express Post National Network. Next day delivery cannot be guaranteed to any address outside this network.

Selecting this Express Post option does not guarantee next day delivery. While we will send it using the Australia Post Express service, sometimes Australia Post can still take longer.

We can’t refund the postage cost to you if Australia Post do not deliver the next day.





      Your order will be shipped via Australia Post or courier where possible.

      Delivery cost is based off weight which will be calculated for each product at checkout.

      We ship to a wide range of countries, if your location does not come up, please email us at and we will organise it for you.

      Delivery Option


      (Tracking & Signature)

      4-6 business days


      5-10 business days

      Economy Air
      (No Tracking Available)

      7-15 business days

      Delivery times are estimates only and dispatch may be slightly delayed.

      Customs and Duties 
      (Note: This applies to international orders ONLY):

      We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country according to their own rules & regulations. These charges must be paid by the recipient of the parcel.

      DoggyTopia is not liable for any customs taxes or duties.

      Also note, as a registered business we are unable to ship international orders as a ‘gift’ and all shipments must be declared as ‘merchandise’.



      - We ship via either Australia Post or Courier depending on who offers the best and most efficient service to you location.
      - Yes, we deliver to PO Boxes!
      - Shipping times are based on the day of despatch, not the purchase date.
      - If you place an order during the weekends, it will be dispatched on Monday. 
      - Please allow 1-2 business days to pack your order. 
      - If an order is “return to sender” due to incorrect delivery address or failure to collect delivery from local post office or courier outlet, re-delivery may incur a return to sender fee and freight charge prior to dispatch. Original delivery costs are non-refundable.

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