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1800 102 844

Exchanges & Returns

To be eligible for a exchange / return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.

To complete your return, we require a receipt or proof of purchase, or the purchase details on your account.

To return a product, please send them back within 14 days of receiving your parcel to our address at:

DoggyTopia Returns
Po Box 331
Petrie, Qld
4502 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance.

Change of Mind :

You can return your items within 14 days for an exchange or store credit. For store credits, we’ll provide you details for the amount minus any shipping charges.

Get in touch with us at sales@doggytopia.com.au to get your returns ball rolling.

Broken or faulty items :

Any items that arrive broken or faulty will be replaced if we are notified within 14 days of receipt. For items that arrive broken or damaged, please email us a photograph within 14 days at sales@doggytopia.com.au and the item will be promptly replaced.

For any faulty or incorrect items, please contact us at 1800 102 844 or sales@doggytopia.com.au, and we will guide you through this replacement process.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Missing or Incomplete order:

If for any reason there is an issue with your order (missing or incorrect), please email a picture of your order to sales@doggytopia.com.au within 14 days of receipt and we will guide you through the replacement process.

Refunds:

For applicable refunds, we'll notify you via email that we have received your returned item. We will also notify you of the outcome of your refund.

If approved, then your refund will be processed to your original method of payment, normally within 3-4 business days.

If you haven’t received a refund yet, check your bank account, credit card or other refunded method as it can often take some processing time for the refund to show up.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@doggytopia.com.au.

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